1.Shipping Methods & Carriers
We offer both Standard and Expedited international shipping options. Our network utilizes a combination of global postal services and leading commercial carriers. We prioritize selecting the fastest available delivery partners for your destination to ensure a quality and efficient receiving experience.
2.Delivery Time Estimates
All delivery times are estimates in business days, commencing from the date of shipment (after order processing). They do not include potential customs clearance delays.
Standard Shipping (Small Packet):
Europe: 8 – 17 business days
United States: 7 – 12 business days
Australia: 7 – 12 business days
Other Countries/Regions: 7 – 20 business days
Expedited Shipping (e.g., DHL, FedEx, UPS):
Globally: 3 – 8 business days
Please note: The above timelines apply to standard delivery zones. For remote or special territories (e.g., certain islands, overseas territories), delivery may involve combined air and sea freight, extending the transit time. In such cases, while delivery typically does not exceed 20 business days, the actual timeline is subject to specific routing and generally will not exceed 30 calendar days.
3.Order Processing
Orders are typically processed and handed off to our shipping partners within 1-5 business days after payment confirmation. Processing does not occur on weekends or public holidays.
4.Our Commitment to Efficient Delivery
Our operational priority is to ensure your package arrives reliably and swiftly. To achieve this, we employ a dynamic carrier selection system for final-mile delivery in key regions. This system is designed to optimize routing based on real-time network conditions.
5.Final-Mile Delivery Partners & Special Requests
For destinations like Europe and Australia, we collaborate with a network of premium carriers (such as DHL, DPD, UPS, Australia Post, Toll, and others). The specific partner assigned for the final delivery of your order is optimized by our system.
If you have a specific carrier request or restriction for receiving your package, please contact our customer service before or immediately after placing your order. We will make reasonable efforts to accommodate your request.
Please note that some remote areas may not be serviced by all major carriers. In such cases, our system will typically prompt this limitation during order processing, and we will follow up to arrange a suitable alternative.
6.Shipping Confirmation & Tracking
Once your order ships, you will receive a notification email containing your tracking number and a link to follow your package’s journey. Tracking granularity may vary between shipping methods.
7.Potential for Delays
While we strive to meet all estimated delivery windows, occasional delays may occur due to circumstances beyond our control, such as customs inspections, extreme weather, local holidays, or logistical disruptions. We appreciate your understanding in such situations.
8.Customs & Import Duties
Standard Small Packet Shipments: These are typically handled as standard international mail, and customs clearance is generally straightforward for low-value items. Delivery timelines are as estimated in Section 2.
Expedited Shipments (DHL/UPS/FedEx, etc.): If you require faster delivery, we offer expedited courier services. Please be advised that these shipments often undergo formal customs clearance at the destination country. The recipient is typically responsible for providing any necessary documentation and paying applicable import duties and taxes. We recommend confirming your country’s import regulations beforehand.
Recipient’s Responsibility: For expedited shipments, if delays, additional costs, or losses occur due to the recipient’s failure to provide timely documentation, information, or payment required for customs clearance, the recipient will be responsible for such consequences and associated fees.
9.Contact Us
For any questions regarding your order’s shipping status or to communicate a specific delivery preference, please contact our customer service team at sales@carelifehealth.com.
